@import "https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=JetBrains+Mono:wght@400;500&display=swap";:root{--blue:#2563eb;--blue-light:#eff6ff;--blue-mid:#bfdbfe;--blue-dark:#1d4ed8;--green:#059669;--green-light:#ecfdf5;--green-mid:#a7f3d0;--amber:#d97706;--amber-light:#fffbeb;--amber-mid:#fde68a;--red:#dc2626;--red-light:#fef2f2;--red-mid:#fecaca;--coral:#ea580c;--coral-light:#fff7ed;--violet:#7c3aed;--violet-light:#f5f3ff;--gray50:#f8fafc;--gray100:#f1f5f9;--gray200:#e2e8f0;--gray300:#cbd5e1;--gray400:#94a3b8;--gray500:#64748b;--gray600:#475569;--gray700:#334155;--gray800:#1e293b;--gray900:#0f172a;--radius:10px;--radius-sm:7px;--radius-lg:16px;--radius-xl:20px;--font:"Plus Jakarta Sans",sans-serif;--mono:"JetBrains Mono",monospace;--shadow-sm:0 1px 2px #0000000f;--shadow:0 1px 3px #00000014,0 4px 12px #0000000a;--shadow-md:0 4px 20px #0000001a;--shadow-blue:0 4px 14px #2563eb40}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font);background:var(--gray50);color:var(--gray800);font-size:14px;line-height:1.5}button{font-family:var(--font);cursor:pointer}input,select,textarea{font-family:var(--font)}#root{width:100%;min-height:100vh;display:flex}.sidebar{z-index:200;background:#132032;flex-direction:column;width:210px;min-height:100vh;transition:width .22s;display:flex;position:fixed;top:0;left:0;overflow:hidden}.sidebar.collapsed{width:64px}.sidebar.collapsed .sb-brand-text,.sidebar.collapsed .sb-label,.sidebar.collapsed .sb-section,.sidebar.collapsed .sb-badge{display:none}.sidebar.collapsed .sb-divider{margin:6px 8px}.sidebar.collapsed .sb-item{justify-content:center;padding:10px}.sidebar.collapsed .sb-icon{opacity:.7;width:19px;height:19px}.sidebar.collapsed .sb-brand{justify-content:center;padding:18px 0}.sidebar.collapsed .sb-nav{padding:4px 6px}.sb-brand{flex-shrink:0;align-items:center;gap:10px;padding:20px 16px 18px;display:flex}.sb-logo{background:linear-gradient(135deg,#10b981,#059669);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;display:flex;box-shadow:0 4px 12px #10b9814d}.sb-logo svg{fill:#fff;width:20px;height:20px}.sb-brand-text{flex-direction:column;display:flex;overflow:hidden}.sb-brand-text span{color:#fff;letter-spacing:-.2px;white-space:nowrap;font-size:15px;font-weight:800}.sb-brand-text small{color:#ffffff59;white-space:nowrap;margin-top:1px;font-size:11px;font-weight:500}.sb-section{color:#ffffff4d;text-transform:uppercase;letter-spacing:.12em;white-space:nowrap;padding:16px 16px 6px;font-size:10px;font-weight:700;overflow:hidden}.sb-nav{flex-direction:column;flex:1;gap:1px;padding:4px 10px;display:flex}.sb-item{color:#ffffff73;cursor:pointer;font-family:var(--font);text-align:left;white-space:nowrap;background:0 0;border:none;border-radius:8px;align-items:center;gap:11px;width:100%;padding:10px 12px;font-size:13px;font-weight:600;transition:all .15s;display:flex;position:relative;overflow:hidden}.sb-item:hover{color:#fffc;background:#ffffff0f}.sb-item.active{color:#10b981;background:#10b9811f}.sb-item.active .sb-icon{color:#10b981;opacity:1}.sb-icon{opacity:.5;flex-shrink:0;width:17px;height:17px}.sb-label{white-space:nowrap;overflow:hidden}.sb-badge{color:#fff;background:#10b981;border-radius:20px;flex-shrink:0;margin-left:auto;padding:2px 7px;font-size:10px;font-weight:700}.sb-divider{background:#ffffff0f;height:1px;margin:6px 10px}.sb-footer-area{border-top:1px solid #ffffff0f;margin-top:auto;padding:14px 10px}.main{flex:1;min-width:0;margin-left:210px;padding-top:0;transition:margin-left .22s}.main.sidebar-hidden{margin-left:64px}.page{width:100%;padding:1.5rem 1.75rem}.page-header{margin-bottom:1.5rem}.page-header h2{color:var(--gray900);letter-spacing:-.4px;font-size:20px;font-weight:700}.page-header p{color:var(--gray400);margin-top:3px;font-size:13px}.card{border:1px solid var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;margin-bottom:1.25rem;padding:1.5rem}.card-title{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;align-items:center;gap:6px;margin-bottom:1.25rem;font-size:11px;font-weight:700;display:flex}.card-title:before{content:"";background:var(--blue);border-radius:2px;width:3px;height:12px;display:inline-block}.metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:1.25rem;display:grid}.metric{border:1px solid var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;border-left:3px solid #0000;padding:14px 16px;transition:box-shadow .15s;position:relative;overflow:hidden}.metric:hover{box-shadow:var(--shadow)}.metric .ml{color:var(--gray400);text-transform:uppercase;letter-spacing:.06em;margin-bottom:5px;font-size:11px;font-weight:700}.metric .mv{letter-spacing:-1px;font-size:30px;font-weight:800;line-height:1}.metric .m-icon{border-radius:10px;justify-content:center;align-items:center;width:36px;height:36px;display:flex;position:absolute;top:50%;right:14px;transform:translateY(-50%)}.metric .m-icon svg{width:18px;height:18px}.metric-bar{border-radius:0 2px 0 0;height:3px;position:absolute;bottom:0;left:0}.badge{letter-spacing:.02em;white-space:nowrap;border-radius:20px;align-items:center;gap:6px;padding:3px 10px;font-size:11px;font-weight:600;display:inline-flex}.badge:before{content:"";border-radius:50%;flex-shrink:0;width:5px;height:5px}.b-pending{color:#c2410c;background:#fff7ed}.b-pending:before{background:#c2410c}.b-inprogress{color:#1d4ed8;background:#eff6ff}.b-inprogress:before{background:#1d4ed8}.b-onhold{color:#ec4899;background:#fdf2f8}.b-onhold:before{background:#ec4899}.b-forward{color:#065f46;background:#ecfdf5}.b-forward:before{background:#065f46}.b-open{color:#15803d;background:#f0fdf4}.b-open:before{background:#15803d}.b-resolved{color:#1e40af;background:#eff6ff}.b-resolved:before{background:#1e40af}.b-closed{color:#64748b;background:#f8fafc}.b-closed:before{background:#94a3b8}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:1.25rem;display:flex}.filters input,.filters select{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);color:var(--gray800);background:#fff;outline:none;padding:8px 12px;font-size:13px;font-weight:500;transition:all .15s}.filters input{flex:1;min-width:160px}.filters input:focus,.filters select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2563eb1a}.filters input::placeholder{color:var(--gray300)}.table-wrap{border:1px solid var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;overflow-x:auto}table{border-collapse:collapse;table-layout:auto;width:100%;min-width:860px}thead th{color:var(--gray400);text-transform:uppercase;letter-spacing:.06em;text-align:left;background:var(--gray50);border-bottom:1.5px solid var(--gray200);padding:11px 16px;font-size:11px;font-weight:700}tbody tr{border-bottom:1px solid var(--gray100);cursor:pointer;transition:background .1s}tbody tr:last-child{border-bottom:none}tbody tr:hover{background:#f8fbff}tbody td{vertical-align:middle;padding:12px 16px;font-size:13px}.tid{color:var(--gray400);font-size:11px;font-family:var(--mono);white-space:nowrap;font-weight:500}.tname{color:var(--gray900);font-size:13px;font-weight:600}.tsub{color:var(--gray400);margin-top:1px;font-size:12px}.av-cell{align-items:center;gap:8px;display:flex}.avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:11px;font-weight:700;display:flex}.unassigned{color:var(--gray300);font-size:12px;font-style:italic}.table-empty{text-align:center;color:var(--gray400);padding:3rem;font-size:13px}.form-section-header{border-bottom:1px solid var(--gray100);align-items:center;gap:10px;margin-bottom:1rem;padding-bottom:.75rem;display:flex}.form-section-num{background:var(--blue);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:11px;font-weight:700;display:flex}.form-section-title{color:var(--gray800);font-size:14px;font-weight:700}.form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.field{flex-direction:column;gap:1px;display:flex}.field label{color:var(--gray600);letter-spacing:.02em;font-size:12px;font-weight:600}.field label .req{color:var(--red);margin-left:2px}.field input,.field select,.field textarea{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);color:var(--gray800);background:#fff;outline:none;padding:9px 12px;font-size:13px;font-weight:500;transition:all .15s}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2563eb1a}.field input::placeholder,.field textarea::placeholder{color:var(--gray300);font-weight:400}.field textarea{resize:vertical;min-height:100px;line-height:1.6}.field select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='%2394A3B8'%3E%3Cpath d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");background-position:right 10px center;background-repeat:no-repeat}.btn{border-radius:var(--radius-sm);border:1.5px solid var(--gray200);color:var(--gray700);cursor:pointer;letter-spacing:-.1px;background:#fff;padding:9px 20px;font-size:13px;font-weight:600;transition:all .15s}.btn:hover{background:var(--gray50);border-color:var(--gray300)}.btn-primary{background:var(--blue);color:#fff;border-color:var(--blue);box-shadow:var(--shadow-blue)}.btn-primary:hover{background:var(--blue-dark);box-shadow:0 4px 18px #2563eb59}.btn-danger{border-color:var(--red-mid);color:var(--red)}.btn-danger:hover{background:var(--red-light)}.btn-row{justify-content:flex-end;gap:8px;margin-top:1.5rem;display:flex}.overlay{z-index:300;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0f172a8c;justify-content:center;align-items:flex-start;padding:2rem 1rem;display:none;position:fixed;inset:0;overflow-y:auto}.overlay.open{display:flex}.modal{border-radius:var(--radius-xl);background:#fff;width:100%;max-width:580px;box-shadow:0 20px 60px #0000002e}.modal-head{border-bottom:1px solid var(--gray100);justify-content:space-between;align-items:flex-start;gap:12px;padding:.9rem 1.4rem;display:flex}.modal-head h2{color:var(--gray900);font-size:15px;font-weight:700;line-height:1.35}.modal-body{padding:.5rem 1.4rem .8rem}.modal-body .field{margin-bottom:6px}.modal-body .field label{margin-bottom:0;font-size:12px}.modal-close{background:var(--gray100);color:var(--gray500);cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:16px;line-height:1;transition:all .12s;display:flex}.modal-close:hover{background:var(--gray200);color:var(--gray700)}.modal-divider{border:none;border-top:1px solid var(--gray100);margin:.5rem 0}.modal-tabs-bar{border-bottom:1.5px solid var(--gray100);background:#fff}.modal-tabs{gap:0;padding:0 1.4rem;display:flex}.mtab{cursor:pointer;color:var(--gray400);font-size:13px;font-weight:600;font-family:var(--font);background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:7px;margin-bottom:-1.5px;padding:10px 18px;transition:all .15s;display:inline-flex}.mtab:hover{color:var(--gray700)}.mtab.active{color:var(--blue);border-bottom-color:var(--blue)}.mtab-count{background:var(--gray200);color:var(--gray600);border-radius:20px;padding:1px 6px;font-size:10px;font-weight:700;line-height:1.4}.mtab.active .mtab-count{background:var(--blue-mid);color:var(--blue-dark)}.tab-pane{padding:1rem 0 .5rem}.requester-field{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;width:100%;font-family:var(--font);text-align:left;background:#fff;align-items:center;gap:9px;padding:7px 10px 7px 8px;transition:all .15s;display:flex}.requester-field:hover{border-color:var(--blue);background:var(--blue-light)}.requester-field:hover .rf-icon{color:var(--blue)}.rf-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:10px;font-weight:700;display:flex}.rf-name{color:var(--gray800);text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:13px;font-weight:500;overflow:hidden}.rf-icon{color:var(--gray300);transition:color .15s}.reporter-card{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);background:var(--gray50);cursor:pointer;align-items:center;gap:10px;padding:10px 12px;transition:all .15s;display:flex}.reporter-card:hover{border-color:var(--blue-mid);background:#f8fbff}.reporter-card.selected{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.rc-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:700;display:flex}.rc-info{flex:1;min-width:0}.rc-name{color:var(--gray900);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.rc-sub{color:var(--gray400);text-overflow:ellipsis;white-space:nowrap;margin-top:1px;font-size:11px;overflow:hidden}.rc-check{flex-shrink:0;margin-left:auto}.assigned-agent-card{border:1.5px solid var(--green-mid);border-radius:var(--radius-lg);background:var(--green-light);align-items:center;gap:12px;margin-bottom:14px;padding:14px 16px;display:flex}.aa-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:flex}.aa-name{color:var(--gray900);font-size:14px;font-weight:700}.aa-sub{color:var(--gray500);font-size:11px;font-family:var(--mono);margin-top:2px}.suggest-card{border:1.5px solid var(--gray200);border-radius:var(--radius-lg);background:#fff;padding:14px 16px;transition:all .15s}.suggest-card:hover{border-color:var(--blue-mid);box-shadow:var(--shadow)}.suggest-card.selected{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.sc-head{align-items:center;gap:10px;margin-bottom:10px;display:flex}.sc-rank{background:var(--gray200);width:22px;height:22px;color:var(--gray600);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:10px;font-weight:800;display:flex}.sc-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:12px;font-weight:700;display:flex}.sc-info{flex:1;min-width:0}.sc-name{color:var(--gray900);font-size:14px;font-weight:700}.sc-score{text-align:right;flex-shrink:0}.sc-score-num{color:var(--blue);font-size:18px;font-weight:800;line-height:1}.sc-score-label{color:var(--gray400);text-transform:uppercase;letter-spacing:.06em;font-size:10px;font-weight:600}.sc-body{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ai-reasoning{background:var(--violet-light);border-left:3px solid var(--violet);border-radius:0 var(--radius-sm) var(--radius-sm) 0;color:#5b21b6;gap:8px;margin-bottom:12px;padding:10px 12px;font-size:12px;line-height:1.55;display:flex}.comment-item{border-radius:var(--radius-sm);border-left:3px solid #0000;padding:10px 13px}.ci-user{border-left-color:var(--blue);background:#eff6ff}.ci-agent{border-left-color:var(--green);background:#ecfdf5}.ci-system{background:var(--amber-light);border-left-color:var(--amber)}.ci-header{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:5px;display:flex}.ci-type-badge{text-transform:uppercase;letter-spacing:.08em;border-radius:20px;padding:2px 7px;font-size:9px;font-weight:800}.ctb-user{background:var(--blue-mid);color:var(--blue-dark)}.ctb-agent{background:var(--green-mid);color:#065f46}.ctb-system{background:var(--amber-mid);color:#92400e}.ci-author{color:var(--gray800);font-size:12px;font-weight:700}.ci-date{color:var(--gray400);font-size:10px;font-family:var(--mono);margin-left:auto}.ci-content{color:var(--gray700);font-size:13px;line-height:1.6}.mrow{flex-wrap:wrap;gap:14px;margin-bottom:10px;display:flex}.mf{flex:1;min-width:90px}.mfl{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;margin-bottom:4px;font-size:10px;font-weight:700}.mfv{color:var(--gray700);font-size:13px;font-weight:500}.mdesc{background:var(--gray50);border-radius:var(--radius-sm);color:var(--gray500);border-left:3px solid var(--blue-mid);margin:10px 0;padding:12px 14px;font-size:13px;line-height:1.65}.slabel{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;margin-bottom:9px;font-size:10px;font-weight:700}.nota-area{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);width:100%;color:var(--gray800);font-size:13px;font-family:var(--font);resize:vertical;background:#fff;outline:none;min-height:70px;margin-bottom:10px;padding:9px 12px;font-weight:500;transition:all .15s}.nota-area:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2563eb1a}.nota-item{background:var(--gray50);border-left:3px solid var(--blue-mid);color:var(--gray500);border-radius:0 var(--radius-sm) var(--radius-sm) 0;margin-bottom:6px;padding:8px 12px;font-size:12px;font-weight:500;line-height:1.55}.tec-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:12px;display:grid}.tec-card{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;background:var(--gray50);align-items:center;gap:10px;padding:10px 12px;transition:all .15s;display:flex}.tec-card:hover{border-color:var(--blue-mid);background:#f8fbff}.tec-card.sel{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.tec-name{font-size:13px;font-weight:600}.tec-esp{color:var(--gray400);margin-top:1px;font-size:11px}.status-select-wrap{margin-bottom:12px;position:relative}.status-select-btn{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;width:100%;font-family:var(--font);text-align:left;background:#fff;justify-content:space-between;align-items:center;padding:10px 14px;font-size:13px;font-weight:600;transition:all .15s;display:flex}.status-select-btn:hover{border-color:var(--gray300);background:var(--gray50)}.status-select-btn .ss-left{align-items:center;gap:9px;display:flex}.status-select-btn .ss-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.status-select-btn .ss-chevron{width:16px;height:16px;color:var(--gray400);flex-shrink:0;transition:transform .15s}.status-select-btn.open .ss-chevron{transform:rotate(180deg)}.status-dropdown{border:1.5px solid var(--gray200);border-radius:var(--radius);z-index:500;background:#fff;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow:hidden;box-shadow:0 8px 24px #0000001f}.status-opt{cursor:pointer;color:var(--gray700);align-items:center;gap:10px;padding:10px 14px;font-size:13px;font-weight:600;transition:background .1s;display:flex}.status-opt:hover,.status-opt.selected{background:var(--gray50)}.status-opt .ss-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.status-opt .ss-check{width:14px;height:14px;color:var(--blue);flex-shrink:0;margin-left:auto;display:none}.status-opt.selected .ss-check{display:block}.success-card{border:1px solid var(--gray200);border-radius:var(--radius-xl);text-align:center;box-shadow:var(--shadow);background:#fff;padding:2.5rem}.success-icon{background:var(--green-light);border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;margin:0 auto 1.25rem;display:flex;box-shadow:0 0 0 8px #05966914}.success-icon svg{width:26px;height:26px;fill:var(--green)}.toast{background:var(--gray900);color:#fff;border-radius:var(--radius);z-index:999;opacity:0;pointer-events:none;padding:11px 18px;font-size:13px;font-weight:600;transition:all .2s;position:fixed;bottom:1.5rem;right:1.5rem;transform:translateY(8px);box-shadow:0 8px 24px #0003}.toast.show{opacity:1;transform:translateY(0)}.upload-area{border:1.5px dashed var(--gray200);border-radius:var(--radius-sm);text-align:center;background:var(--gray50);cursor:pointer;padding:1.25rem;transition:all .15s}.upload-area:hover{border-color:var(--blue-mid);background:var(--blue-light)}.upload-area p{color:var(--gray400);margin-top:5px;font-size:12px}.db-chip{color:#64748b;cursor:pointer;font-size:12px;font-weight:700;font-family:var(--font);background:0 0;border:none;border-radius:7px;padding:5px 13px;transition:all .15s}.db-chip:hover{color:#0d1b2a;background:#fff}.db-chip-active{color:#fff!important;background:#0d1b2a!important}.db-chart-card{border:1px solid var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;padding:1.5rem}.cfg-tab{border-radius:var(--radius-sm);color:var(--gray500);cursor:pointer;font-size:13px;font-weight:600;font-family:var(--font);background:0 0;border:none;padding:7px 16px;transition:all .15s}.cfg-tab:hover{color:var(--gray800)}.cfg-tab.active{color:var(--gray900);box-shadow:var(--shadow-sm);background:#fff}.cfg-item{border:1px solid var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;align-items:center;gap:12px;padding:14px 16px;transition:box-shadow .15s;display:flex}.cfg-item:hover{box-shadow:var(--shadow)}.cfg-item-avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:13px;font-weight:700;display:flex}.cfg-item-info{flex:1;min-width:0}.cfg-item-name{color:var(--gray900);font-size:14px;font-weight:600}.cfg-item-sub{color:var(--gray400);margin-top:2px;font-size:12px}.cfg-item-actions{flex-shrink:0;gap:6px;display:flex}.cfg-action-btn{border-radius:var(--radius-sm);border:1px solid var(--gray200);cursor:pointer;font-size:12px;font-weight:600;font-family:var(--font);background:#fff;padding:5px 10px;transition:all .12s}.cfg-action-btn:hover{background:var(--gray50)}.cfg-action-btn.del{border-color:var(--red-mid);color:var(--red)}.cfg-action-btn.del:hover{background:var(--red-light)}.cfg-color-dot{cursor:pointer;border:2px solid #0000;border-radius:50%;width:26px;height:26px;transition:all .15s}.cfg-color-dot:hover{transform:scale(1.15)}.cfg-color-dot.active{box-shadow:0 0 0 2px var(--gray700),0 0 0 4px #0000001a;border-color:#fff}.tec-page-header{background:linear-gradient(135deg,var(--gray900) 0%,#1e3a5f 100%);border-bottom:1px solid var(--gray200);margin:-1.75rem -2rem 1.75rem;padding:1.75rem 2rem}.tec-page-header h2{color:#fff;letter-spacing:-.4px;font-size:20px;font-weight:700}.tec-page-header p{color:#ffffff80;margin-top:4px;font-size:13px}.tkt-card-item{border:1.5px solid var(--gray200);border-radius:var(--radius-lg);cursor:pointer;background:#fff;margin-bottom:10px;padding:1.1rem 1.25rem;transition:all .15s}.tkt-card-item:hover{border-color:var(--blue-mid);box-shadow:var(--shadow)}.tkt-card-item.crit{border-left:4px solid var(--red)}.tkt-card-item.alta{border-left:4px solid var(--coral)}.card-top{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:8px;display:flex}.card-badges{flex-wrap:wrap;flex-shrink:0;gap:5px;display:flex}.card-footer{border-top:1px solid var(--gray100);justify-content:space-between;align-items:center;margin-top:10px;padding-top:10px;display:flex}.card-date{color:var(--gray400);font-size:11px;font-family:var(--mono);font-weight:500}.empty-state{text-align:center;color:var(--gray400);padding:3.5rem 1rem}.user-chip{background:var(--gray100);cursor:pointer;border:none;border-radius:20px;align-items:center;gap:8px;padding:4px 12px 4px 4px;transition:background .15s;display:flex}.user-chip:hover{background:var(--gray200)}.user-chip-av{border-radius:50%;justify-content:center;align-items:center;width:28px;height:28px;font-size:11px;font-weight:700;display:flex}.user-chip-info{text-align:left;flex-direction:column;display:flex}.user-chip-name{color:var(--gray800);font-size:12px;font-weight:700;line-height:1.2}.user-chip-role{color:var(--gray400);text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:600}.w1{width:110px}.w2{width:9%}.w9{width:8%}.w3{width:auto;min-width:160px}.w4{width:8%}.w5{width:7%}.w6{width:10%}.w7{width:140px}.w8{width:120px}@media (width<=900px){.sidebar{width:64px}.main{margin-left:64px}}@media (width<=640px){.metrics{grid-template-columns:repeat(2,1fr)}.form-grid,.tec-grid{grid-template-columns:1fr}}