@import "https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=JetBrains+Mono:wght@400;500&family=Open+Sans:wght@400;600;700&family=Rajdhani:wght@500;600;700&display=swap";:root{--blue:#2563eb;--blue-light:#eff6ff;--blue-mid:#bfdbfe;--blue-dark:#1d4ed8;--green:#059669;--green-light:#ecfdf5;--green-mid:#a7f3d0;--amber:#d97706;--amber-light:#fffbeb;--amber-mid:#fde68a;--orange:#f97316;--orange-light:#fff7ed;--orange-mid:#fed7aa;--red:#dc2626;--red-light:#fef2f2;--red-mid:#fecaca;--coral:#ea580c;--coral-light:#fff7ed;--violet:#7c3aed;--violet-light:#f5f3ff;--gray50:#f8fafc;--gray100:#f1f5f9;--gray200:#e2e8f0;--gray300:#cbd5e1;--gray400:#94a3b8;--gray500:#64748b;--gray600:#475569;--gray700:#334155;--gray800:#1e293b;--gray900:#0f172a;--radius:10px;--radius-sm:7px;--radius-lg:16px;--radius-xl:20px;--font:"Plus Jakarta Sans",sans-serif;--mono:"JetBrains Mono",monospace;--font-heading:"Rajdhani","Open Sans",system-ui,sans-serif;--font-sans:"Open Sans",system-ui,-apple-system,sans-serif;--shadow-sm:0 1px 2px #0000000f;--shadow:0 1px 3px #00000014,0 4px 12px #0000000a;--shadow-md:0 4px 20px #0000001a;--shadow-blue:0 4px 14px #2563eb40}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font);background:var(--gray50);color:var(--gray800);font-size:14px;line-height:1.5}button{font-family:var(--font);cursor:pointer}input,select,textarea{font-family:var(--font)}#root{width:100%;min-height:100vh;display:flex}.sidebar{z-index:200;background:linear-gradient(#1e3a52 0%,#132032 100%);flex-direction:column;width:210px;min-height:100vh;transition:width .3s cubic-bezier(.4,0,.2,1);display:flex;position:fixed;top:0;left:0;overflow:hidden}.sidebar.collapsed{width:64px}.sidebar.collapsed .sb-brand-text,.sidebar.collapsed .sb-label{opacity:0;width:0}.sidebar.collapsed .sb-section{opacity:0;height:0;margin:0;padding:0;overflow:hidden}.sidebar.collapsed .sb-badge{opacity:0;width:0}.sidebar.collapsed .sb-divider{margin:6px 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h2{color:var(--gray900);flex:1;min-width:0;margin:0;font-size:15px;font-weight:700;line-height:1.35}.modal-body{padding:.5rem 1.4rem .8rem}.modal-body .field{margin-bottom:6px}.modal-body .field label{margin-bottom:0;font-size:12px}.modal-close{background:var(--gray100);color:var(--gray500);cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:16px;line-height:1;transition:all .12s;display:flex}.modal-close:hover{background:var(--gray200);color:var(--gray700)}.modal-divider{border:none;border-top:1px solid var(--gray100);margin:.5rem 0}.modal-tabs-bar{border-bottom:1.5px solid var(--gray100);background:#fff}.modal-tabs{gap:0;padding:0 1.4rem;display:flex}.mtab{cursor:pointer;color:var(--gray400);font-size:13px;font-weight:600;font-family:var(--font);background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:7px;margin-bottom:-1.5px;padding:10px 18px;transition:all .15s;display:inline-flex}.mtab:hover{color:var(--gray700)}.mtab.active{color:var(--blue);border-bottom-color:var(--blue)}.mtab-count{background:var(--gray200);color:var(--gray600);border-radius:20px;padding:1px 6px;font-size:10px;font-weight:700;line-height:1.4}.mtab.active .mtab-count{background:var(--blue-mid);color:var(--blue-dark)}.tab-pane{padding:1rem 0 .5rem}.requester-field{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;width:100%;font-family:var(--font);text-align:left;background:#fff;align-items:center;gap:9px;padding:7px 10px 7px 8px;transition:all .15s;display:flex}.requester-field:hover{border-color:var(--blue);background:var(--blue-light)}.requester-field:hover .rf-icon{color:var(--blue)}.rf-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:10px;font-weight:700;display:flex}.rf-name{color:var(--gray800);text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:13px;font-weight:500;overflow:hidden}.rf-icon{color:var(--gray300);transition:color .15s}.reporter-card{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);background:var(--gray50);cursor:pointer;align-items:center;gap:10px;padding:10px 12px;transition:all .15s;display:flex}.reporter-card:hover{border-color:var(--blue-mid);background:#f8fbff}.reporter-card.selected{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.rc-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:700;display:flex}.rc-info{flex:1;min-width:0}.rc-name{color:var(--gray900);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.rc-sub{color:var(--gray400);text-overflow:ellipsis;white-space:nowrap;margin-top:1px;font-size:11px;overflow:hidden}.rc-check{flex-shrink:0;margin-left:auto}.assigned-agent-card{border:1.5px solid var(--green-mid);border-radius:var(--radius-lg);background:var(--green-light);align-items:center;gap:12px;margin-bottom:14px;padding:14px 16px;display:flex}.aa-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:flex}.aa-name{color:var(--gray900);font-size:14px;font-weight:700}.aa-sub{color:var(--gray500);font-size:11px;font-family:var(--mono);margin-top:2px}.suggest-card{border:1.5px solid var(--gray200);border-radius:var(--radius-lg);background:#fff;padding:14px 16px;transition:all .15s}.suggest-card:hover{border-color:var(--blue-mid);box-shadow:var(--shadow)}.suggest-card.selected{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.sc-head{align-items:center;gap:10px;margin-bottom:10px;display:flex}.sc-rank{background:var(--gray200);width:22px;height:22px;color:var(--gray600);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:10px;font-weight:800;display:flex}.sc-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:12px;font-weight:700;display:flex}.sc-info{flex:1;min-width:0}.sc-name{color:var(--gray900);font-size:14px;font-weight:700}.sc-score{text-align:right;flex-shrink:0}.sc-score-num{color:var(--blue);font-size:18px;font-weight:800;line-height:1}.sc-score-label{color:var(--gray400);text-transform:uppercase;letter-spacing:.06em;font-size:10px;font-weight:600}.sc-body{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ai-reasoning{background:var(--violet-light);border-left:3px solid var(--violet);border-radius:0 var(--radius-sm) var(--radius-sm) 0;color:#5b21b6;gap:8px;margin-bottom:12px;padding:10px 12px;font-size:12px;line-height:1.55;display:flex}.comment-item{border-radius:var(--radius-sm);border-left:3px solid #0000;padding:10px 13px}.ci-user{border-left-color:var(--blue);background:#eff6ff}.ci-agent{border-left-color:var(--green);background:#ecfdf5}.ci-system{background:var(--amber-light);border-left-color:var(--amber)}.ci-header{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:5px;display:flex}.ci-type-badge{text-transform:uppercase;letter-spacing:.08em;border-radius:20px;padding:2px 7px;font-size:9px;font-weight:800}.ctb-user{background:var(--blue-mid);color:var(--blue-dark)}.ctb-agent{background:var(--green-mid);color:#065f46}.ctb-system{background:var(--amber-mid);color:#92400e}.ci-author{color:var(--gray800);font-size:12px;font-weight:700}.ci-date{color:var(--gray400);font-size:10px;font-family:var(--mono);margin-left:auto}.ci-content{color:var(--gray700);font-size:13px;line-height:1.6}.mrow{flex-wrap:wrap;gap:14px;margin-bottom:10px;display:flex}.mf{flex:1;min-width:90px}.mfl{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;margin-bottom:4px;font-size:10px;font-weight:700}.mfv{color:var(--gray700);font-size:13px;font-weight:500}.mdesc{background:var(--gray50);border-radius:var(--radius-sm);color:var(--gray500);border-left:3px solid var(--blue-mid);margin:10px 0;padding:12px 14px;font-size:13px;line-height:1.65}.slabel{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;margin-bottom:9px;font-size:10px;font-weight:700}.nota-area{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);width:100%;color:var(--gray800);font-size:13px;font-family:var(--font);resize:vertical;background:#fff;outline:none;min-height:70px;margin-bottom:10px;padding:9px 12px;font-weight:500;transition:all .15s}.nota-area:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2563eb1a}.nota-item{background:var(--gray50);border-left:3px solid var(--blue-mid);color:var(--gray500);border-radius:0 var(--radius-sm) var(--radius-sm) 0;margin-bottom:6px;padding:8px 12px;font-size:12px;font-weight:500;line-height:1.55}.tec-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:12px;display:grid}.tec-card{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;background:var(--gray50);align-items:center;gap:10px;padding:10px 12px;transition:all .15s;display:flex}.tec-card:hover{border-color:var(--blue-mid);background:#f8fbff}.tec-card.sel{border-color:var(--blue);background:var(--blue-light);box-shadow:0 0 0 3px #2563eb14}.tec-name{font-size:13px;font-weight:600}.tec-esp{color:var(--gray400);margin-top:1px;font-size:11px}.status-select-wrap{margin-bottom:12px;position:relative}.status-select-btn{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;width:100%;font-family:var(--font);text-align:left;background:#fff;justify-content:space-between;align-items:center;padding:10px 14px;font-size:13px;font-weight:600;transition:all .15s;display:flex}.status-select-btn:hover{border-color:var(--gray300);background:var(--gray50)}.status-select-btn .ss-left{align-items:center;gap:9px;display:flex}.status-select-btn .ss-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.status-select-btn .ss-chevron{width:16px;height:16px;color:var(--gray400);flex-shrink:0;transition:transform 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var(--gray200);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);background:#fff;align-items:center;gap:12px;padding:14px 16px;transition:box-shadow .15s;display:flex}.cfg-item:hover{box-shadow:var(--shadow)}.cfg-item-avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:13px;font-weight:700;display:flex}.cfg-item-info{flex:1;min-width:0}.cfg-item-name{color:var(--gray900);font-size:14px;font-weight:600}.cfg-item-sub{color:var(--gray400);margin-top:2px;font-size:12px}.cfg-item-actions{flex-shrink:0;gap:6px;display:flex}.cfg-action-btn{border-radius:var(--radius-sm);border:1px solid var(--gray200);cursor:pointer;font-size:12px;font-weight:600;font-family:var(--font);background:#fff;padding:5px 10px;transition:all .12s}.cfg-action-btn:hover{background:var(--gray50)}.cfg-action-btn.del{border-color:var(--red-mid);color:var(--red)}.cfg-action-btn.del:hover{background:var(--red-light)}.cfg-action-btn.reactivate{border-color:var(--blue);color:var(--blue);background:var(--blue-light)}.cfg-action-btn.reactivate:hover{background:#dbeafe}.editing-indicator{color:var(--blue);font-size:11px;font-weight:600}.editing-dots:after{content:"...";animation:1.2s steps(4,end) infinite editingDots}@keyframes editingDots{0%{content:""}25%{content:"."}50%{content:".."}75%,to{content:"..."}}.cfg-color-dot{cursor:pointer;border:2px solid #0000;border-radius:50%;width:26px;height:26px;transition:all .15s}.cfg-color-dot:hover{transform:scale(1.15)}.cfg-color-dot.active{box-shadow:0 0 0 2px var(--gray700),0 0 0 4px #0000001a;border-color:#fff}.settings-card{border:1px solid var(--gray200);border-radius:var(--radius-lg);background:#fff;padding:1.5rem;box-shadow:0 1px 3px #0000000f}.settings-section{border-bottom:1px solid var(--gray100);margin-bottom:16px;padding-bottom:16px}.settings-section:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.settings-section-label{color:var(--gray400);text-transform:uppercase;letter-spacing:.05em;margin-bottom:10px;font-size:10px;font-weight:700}.settings-badge{text-transform:uppercase;letter-spacing:.02em;border-radius:4px;align-items:center;padding:3px 8px;font-size:10px;font-weight:700;display:inline-flex}.settings-badge.level-tech{color:#475569;background:#f1f5f9}.settings-badge.level-super{color:#92400e;background:#fef3c7}.settings-badge.status-available{color:#059669;background:#ecfdf5}.settings-badge.status-busy{color:#d97706;background:#fffbeb}.settings-badge.status-away{color:#7c3aed;background:#f5f3ff}.settings-badge.status-offline{color:#94a3b8;background:#f8fafc}.settings-badge.inactive{color:#dc2626;background:#fef2f2}.settings-cat-chip{color:#475569;background:#f1f5f9;border-radius:4px;padding:3px 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12px;font-size:13px;font-weight:600;transition:all .15s;display:flex}.pill-select:hover{border-color:var(--gray300);background-color:var(--gray50)}.pill-select:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-light);outline:none}.pill-select.sm{background-position:right 6px center;background-size:14px;border-radius:16px;padding:4px 24px 4px 10px;font-size:11px}.pill-select-wrap{min-width:0;display:inline-flex}.pill-select-btn{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);cursor:pointer;font-family:var(--font);color:var(--gray800);background:#fff;justify-content:space-between;align-items:center;gap:8px;min-width:145px;padding:8px 12px;font-size:13px;font-weight:600;transition:all .15s;display:flex}.pill-select-btn:hover{border-color:var(--gray300);background-color:var(--gray50)}.pill-select-btn.open{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-light)}.pill-select-btn.sm{min-width:120px;padding:6px 10px;font-size:12px}.pill-label{white-space:nowrap;flex-shrink:0}.pill-chevron{width:16px;height:16px;color:var(--gray400);flex-shrink:0;transition:transform .15s}.pill-select-btn.open .pill-chevron{transform:rotate(180deg)}.pill-select-btn.sm .pill-chevron{width:14px;height:14px}.pill-dropdown{border:1.5px solid var(--gray200);border-radius:var(--radius);box-shadow:var(--shadow-md);background:#fff;padding:4px;animation:.12s fadeIn}.pill-opt{color:var(--gray700);border-radius:var(--radius-sm);cursor:pointer;justify-content:space-between;align-items:center;gap:8px;padding:8px 12px;font-size:13px;font-weight:500;transition:background .1s;display:flex}.pill-opt:hover{background:var(--gray100)}.pill-opt.selected{background:var(--blue-light);color:var(--blue)}.pill-check{opacity:0;width:16px;height:16px;color:var(--blue)}.pill-opt.selected .pill-check{opacity:1}.confirm-modal{border-radius:var(--radius-lg);text-align:center;background:#fff;width:90%;max-width:380px;padding:28px 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var(--gray100);padding:12px 14px}.kb-sidebar-title{color:var(--gray400);text-transform:uppercase;letter-spacing:.03em;font-size:11px;font-weight:700}.kb-section-item{cursor:pointer;color:var(--gray600);border-left:3px solid #0000;align-items:center;gap:9px;padding:10px 14px;font-size:13px;font-weight:500;transition:all .12s;display:flex}.kb-section-item:hover{background:var(--gray50)}.kb-section-item.active{color:var(--blue);background:var(--blue-light);border-left-color:var(--blue);font-weight:700}.kb-section-item.dragging{opacity:.5;background:var(--gray100)}.kb-drag-handle{color:var(--gray300);cursor:grab;letter-spacing:-3px;-webkit-user-select:none;user-select:none;font-size:14px}.kb-section-item:hover .kb-drag-handle{color:var(--gray400)}.kb-section-del,.kb-section-edit{width:20px;height:20px;color:var(--gray300);cursor:pointer;background:0 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0;justify-content:center;align-items:center;gap:6px;padding:8px 10px;transition:all .12s;display:flex}.kb-add-section-btn:hover{border-color:var(--gray300);color:var(--gray500);background:var(--gray50)}.kb-toolbar{flex-wrap:wrap;gap:8px;margin-bottom:1rem;display:flex}.kb-toolbar input,.kb-toolbar select{border:1.5px solid var(--gray200);border-radius:var(--radius-sm);font-size:13px;font-family:var(--font);background:#fff;padding:8px 12px;transition:border-color .12s}.kb-toolbar input{flex:1;min-width:180px}.kb-toolbar input:focus,.kb-toolbar select:focus{border-color:var(--blue);outline:none}.kb-status-badge{border-radius:20px;align-items:center;padding:3px 10px;font-size:11px;font-weight:700;display:inline-flex}.kb-status-badge.published{color:#059669;background:#ecfdf5}.kb-status-badge.draft{color:#64748b;background:#f8fafc}.kb-type-badge{letter-spacing:.04em;border-radius:4px;align-items:center;padding:3px 8px;font-size:10px;font-weight:700;display:inline-flex}.kb-type-pdf{color:#dc2626;background:#fef2f2}.kb-type-word{color:#2563eb;background:#eff6ff}.kb-type-excel{color:#059669;background:#ecfdf5}.kb-type-powerpoint{color:#ea580c;background:#fff7ed}.kb-type-image{color:#7c3aed;background:#f5f3ff}.kb-type-other{color:#64748b;background:#f8fafc}.kb-viewer-overlay{z-index:9999;background:#0f172aa6;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.kb-viewer-modal{border-radius:var(--radius-lg);background:#fff;flex-direction:column;width:min(92vw,1200px);height:min(92vh,900px);display:flex;overflow:hidden;box-shadow:0 20px 60px #00000059}.kb-viewer-head{border-bottom:1px solid var(--gray100);background:#fff;flex-shrink:0;align-items:center;gap:10px;padding:10px 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1.25rem;transition:all .15s}.tkt-card-item:hover{border-color:var(--blue-mid);box-shadow:var(--shadow)}.tkt-card-item.crit{border-left:4px solid var(--red)}.tkt-card-item.alta{border-left:4px solid var(--coral)}.card-top{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:8px;display:flex}.card-badges{flex-wrap:wrap;flex-shrink:0;gap:5px;display:flex}.card-footer{border-top:1px solid var(--gray100);justify-content:space-between;align-items:center;margin-top:10px;padding-top:10px;display:flex}.card-date{color:var(--gray400);font-size:11px;font-family:var(--mono);font-weight:500}.empty-state{text-align:center;color:var(--gray400);padding:3.5rem 1rem}.user-chip{background:var(--gray50);border:none;border-radius:50px;align-items:center;gap:10px;padding:4px 16px 4px 4px;display:flex;box-shadow:0 1px 3px #0000000f}.user-chip-av{border-radius:50%;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:700;display:flex;box-shadow:0 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.field{margin-bottom:0}.ticket-triage-panel .field label{margin-bottom:4px;font-size:11px}.info-chip{background:var(--gray100);border-radius:var(--radius-sm);color:var(--gray700);align-items:center;padding:6px 12px;font-size:13px;font-weight:500;display:inline-flex}.info-chip.mono{font-family:var(--mono);font-size:12px}.info-chip.source{background:var(--blue-light);color:var(--blue-dark)}.info-section{flex-direction:column;gap:8px;display:flex}.info-section-label{color:var(--gray400);text-transform:uppercase;letter-spacing:.08em;font-size:10px;font-weight:700}.info-section-row{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.ticket-info-header{border-bottom:1px solid var(--gray100);flex-wrap:wrap;align-items:center;gap:12px;padding-bottom:16px;display:flex}.ticket-number-badge{background:var(--blue-light);color:var(--blue);border-radius:var(--radius-sm);font-size:13px;font-weight:700;font-family:var(--mono);padding:6px 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